pojoko FAQ —
All your questions answered in one place

To open an account at pojoko you need an active mobile number, an email address, and your full name. The registration process can be completed entirely on mobile and takes just a few minutes. A National ID (NID) or passport may be required for age verification. Please note that only people aged 21 or above can open an account at pojoko.

No, each person may hold only one account. If you attempt to open multiple accounts, all of them may be permanently closed and any balance held may be forfeited. If you are having trouble accessing your existing account, please contact our support team via live chat instead of opening a new account.

First make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option — a OTP will be sent to your registered mobile number. If you fail repeatedly, your account may be temporarily locked; in that case contact our 24/7 live chat support and get the issue resolved quickly.

The verification process ensures the security of your account and prevents unauthorized access. Verification is usually completed within a few hours of submitting your documents. Withdrawal access may be limited until verification is complete. Upload clear, legible images of your documents for faster verification.

For security reasons, your mobile number or email cannot be changed directly. You will need to contact our 24/7 live chat support, and after verifying your identity our team will complete the change. For security purposes, this process always involves manual identity verification.

Deposits via bKash are usually instant — in most cases your pojoko account balance is credited within a few seconds to two or three minutes. Occasional brief delays may occur due to network issues. If your balance has not appeared within 15 minutes, contact live chat with your transaction ID. The minimum deposit amount is ৳300.

pojoko does not charge any additional fee for deposits or withdrawals. However, Nagad or other mobile banking providers may apply their own transaction fees — this is outside pojoko's control. You can find fee details in your Nagad app.

Withdrawals to Rocket and all other supported methods generally take 15 minutes to 2 hours. The process is faster when account verification is complete. The minimum withdrawal amount is ৳1,000. Minor delays may occur during busy periods or system updates.

Yes, Upay and all other accepted payment methods at pojoko are completely safe. Our platform uses SSL encryption, so your financial information remains protected. Supported methods: bKash, Nagad, Rocket, Upay — the minimum deposit for all methods is ৳300.

Common reasons for a rejected withdrawal include incomplete account verification, unmet bonus wagering requirements, or an incorrect payment number. After a rejection, the funds will be returned to your pojoko balance. Contact our live chat support to find out the reason and get it resolved.

To bet on any cricket match including BPL, first make sure you have enough balance in your account. Go to the cricket section, select the match you want, choose a market (such as match winner, top batsman, or total runs), and enter your stake. Check the odds and potential winnings before confirming your bet. You can change or cancel your bet up until the match starts.

pojoko offers slot games from multiple leading providers including PG Soft, Pragmatic Play, and JILI. Classic slots, video slots, and jackpot slots are all available. All slots can be played directly from a mobile browser — no separate app download is needed.

RTP stands for Return to Player — it is the percentage of total bets that a game returns to players on average over the long term. Generally, a higher RTP means more is returned relative to bets placed over the long run. However, RTP is a mathematical average — each spin or round is completely independent and future results cannot be predicted. RTP information is usually provided in the game description.

pojoko only offers live casino games from trusted and certified providers. Independent Random Number Generators (RNG) and real dealer technology are used in all games to ensure fair play. Our platform is safe and reliable — no one artificially controls the outcome of your game.

No, you do not need to download a separate app. pojoko is fully mobile-friendly — play directly from any modern browser (Chrome, Firefox, Safari) on both Android and iOS devices. All games, deposits, withdrawals, and support work seamlessly in the mobile browser.

Live betting lets you place bets in real time while a match is in progress. Odds change after each over or wicket during the T20 World Cup. Place your bets by analysing the situation at a given moment. Live betting requires quick decisions because markets change rapidly and betting closes at certain points.

After opening a new account, you will receive a 100% welcome bonus on your first deposit, up to ৳8,000. For example: deposit ৳1,000 and you will get an additional ৳1,000 bonus, making your total balance ৳2,000. Deposit ৳18,000 or more and you will receive the maximum ৳8,000 bonus, giving a total of ৳26,000. You need to opt in from the promotions section to claim the bonus.

A wagering requirement is the multiplier indicating how much you need to bet before you can withdraw bonus funds. The wagering requirement for pojoko's welcome bonus is 25x. This means that if you receive a ৳1,000 bonus, you must place ৳25,000 in bets before that bonus becomes withdrawable. The contribution of specific games toward wagering is stated in the bonus terms and conditions.

pojoko has five VIP tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5%). By playing regularly you will gradually move up to higher tiers and enjoy greater weekly cashback. Additional benefits are also available at the Diamond tier.

In most cases, bonus balance can be used across the majority of games including slots, live casino, and cricket betting. However, some games or bets may not count fully toward the wagering requirement. Read the terms and conditions for each bonus or ask via live chat for more details.

Yes, pojoko offers special promotions during occasions such as Eid ul-Fitr, Eid ul-Adha, the BPL season, and the T20 World Cup. Check our promotions page regularly and subscribe to the newsletter to stay updated. These offers are available for a limited time so activate them promptly.

pojoko uses advanced SSL encryption technology to protect all your personal and financial information. Your payment details are never shared with third parties. Our servers are operated in secure data centres and undergo regular security audits.

pojoko strictly follows a 21+ age policy. Only those aged 21 or above may open an account and play on this platform. Age is verified at registration and may be re-verified when needed via national ID card or passport. Accounts of underage users will be permanently closed.

Understanding your own limits is the first step of responsible gaming. If you feel your play is getting out of control, contact us immediately. On our Responsible Gaming page you will find detailed information about self-control tools, deposit limits, and self-exclusion. Our support team is always ready to help.

Self-exclusion allows you to voluntarily deactivate your account for a set period or permanently. Once activated, no deposits, bets, or gameplay will be possible during that time. To apply, contact our 24/7 live chat support — the process is handled confidentially.

pojoko's support team is available in Bengali 24 hours a day, 7 days a week via live chat — use the live chat button on the page for any issue, question, or complaint. You can also reach us by email: [email protected] — email support is generally answered within a few hours.

Yes, as part of responsible gaming you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. A request to increase a limit generally takes a few business days to come into effect — this delay is intentional and precautionary. Contact live chat support to set or change a limit.