Legal Document

pojoko Terms and Conditions

Please read this agreement carefully before using the pojoko platform — your rights and responsibilities are described in detail here.

Last Updated: January 2026
Table of Contents

Important Notice: By registering on the pojoko platform or using any of its services, you automatically agree to all the terms and conditions described below.

1. General Introduction

pojoko is an online casino and betting platform operated for users in Bangladesh. This terms and conditions document forms a legally binding agreement between pojoko and its users. The pojoko website, mobile version, and all services provided through them are covered by these terms.

By accessing this platform, creating an account, or using any game or service, you are considered to have accepted every provision of these terms. If you do not agree with these terms, please refrain from using this platform.

2. Definitions

The key terms used in this document are defined as follows:

  • "pojoko" or "Platform" — refers to the pojoko website, mobile version, and all services included within it.
  • "User" or "You" — any person who is registered on pojoko and/or uses the platform.
  • "Account" — a user's personal account registered on the pojoko platform.
  • "Bonus" — any promotional or reward funds or benefits granted to a user by pojoko.
  • "Wagering Requirement" — the amount that must be wagered in order to become eligible to withdraw bonus funds.
  • "BDT" or "৳" — Bangladeshi Taka, the primary currency used on this platform.

3. Account Registration and Use

3.1 Registration Process

To open an account on pojoko, you must provide accurate, complete, and up-to-date information. At the time of registration, you are required to correctly provide your full name, date of birth, a valid mobile number, and payment method details.

3.2 One Account Policy

Each user may create only one account. Operating multiple accounts by the same person is strictly prohibited. In the event of multiple accounts being created, pojoko reserves the right to close all associated accounts and forfeit any balances held in them.

3.3 Account Security

You are solely responsible for keeping your account login details (username and password) completely confidential. If you suspect any unauthorized access to your account, notify the pojoko support team immediately. Sharing account details with any third party is strictly prohibited.

4. Age Verification and Eligibility

You must be 21 years of age or older to use the pojoko platform. Anyone under the age of 21 is strictly prohibited from creating an account or using any of its services.

pojoko may at any time request a copy of your National ID (NID), passport, or any other government-issued identity document for age verification. Withdrawal privileges may be temporarily suspended until verification is complete.

For ages 21 and above: pojoko is for persons aged 21 and older only. Minors are strictly prohibited from accessing or participating on this platform.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

pojoko currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. Funds sent through any other method will not be accepted, and pojoko will not be held liable in such cases.

5.2 Minimum Amounts

  • Minimum Deposit: ৳300 (for all methods)
  • Minimum Withdrawal: ৳1,000

5.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 15 minutes to 2 hours. However, verification requirements or technical reasons may occasionally cause this time to be slightly longer.

5.4 Withdrawal Terms

Withdrawals can only be made to the same payment method used for the deposit. If it is not possible to send funds through the same method for any reason, the pojoko support team will determine an alternative arrangement. Withdrawals of large amounts may be held pending until account verification is complete.

6. Bonuses and Promotions

6.1 Welcome Bonus

Newly registered users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 25 times (25x).

Example 1: Deposit ৳1,000 and receive ৳1,000 as a bonus — total balance will be ৳2,000.
Example 2: Deposit ৳18,000 and receive a maximum bonus of ৳8,000 — total balance will be ৳26,000.

6.2 Bonus Usage Rules

  • The bonus is granted only once and is non-transferable.
  • A 25x wagering requirement must be completed before bonus funds can be withdrawn.
  • Any attempt to withdraw bonus funds before completing the wagering requirement will result in the bonus being cancelled.
  • pojoko reserves the right to modify or withdraw the terms of any promotional offer at any time.
  • Claiming bonuses using multiple accounts is strictly prohibited.

6.3 VIP Cashback Program

pojoko's VIP program has five tiers: Bronze (maximum weekly cashback 0.3%), Silver (maximum 0.6%), Gold (maximum 0.9%), Platinum (maximum 1.2%), and Diamond (maximum 1.5%). Regular play allows you to advance to higher tiers.

7. Betting Rules

7.1 Validity of Bets

All bets will be considered final only after they are confirmed in the electronic system. If a bet is not properly registered due to a technical error, that bet will be considered void and the funds will be returned.

7.2 Finality of Game Outcomes

Once the result of a game or event has been determined, it cannot be changed, unless an incorrect result was displayed due to a technical error. In such a situation, pojoko reserves the right to settle based on the correct result.

7.3 Sports Betting

For cricket, football, and other sports, each event will be governed by its own specific rules. If a match is cancelled or suspended, bets on that match are generally voided and the staked amount is returned.

8. Prohibited Activities

The following activities are strictly prohibited on the pojoko platform:

  • Creating multiple accounts or using a third party's account.
  • Playing games or placing bets through bots, automated software, or artificial intelligence.
  • Intentionally exploiting any technical vulnerability or bug in the platform.
  • Using the platform for illegal financial transactions or money laundering.
  • Fraudulent or deceptive activities against other users.
  • Attempting to attack or hack pojoko's systems or servers.
  • Assisting minors in using an account.

If you engage in any of the prohibited activities above, pojoko reserves the right to immediately close the account, forfeit all balances, and take legal action if necessary.

9. Responsible Gaming

pojoko is committed to responsible gambling. We want our users to play for entertainment and to play within their financial means.

  • You can set daily, weekly, or monthly deposit limits on your account.
  • A self-exclusion option is available to temporarily or permanently close your own account if needed.
  • For gambling addiction or financial difficulties, contact our 24/7 support.

For more information on responsible gaming, visit our Responsible Gaming page.

10. Account Suspension and Closure

10.1 Suspension by pojoko

pojoko reserves the right to immediately suspend or close any account, with or without prior notice, in the following circumstances:

  • Violation of any provision of these terms and conditions.
  • Providing false information or failure to verify identity.
  • Suspicion of fraud or illegal activity.
  • Failure to meet regulatory or legal requirements.

10.2 Closure by the User

You may request to close your account at any time. In that case, the valid balance in the account (after fulfilling wagering requirements) will be made available for withdrawal.

11. Limitation of Liability

pojoko makes every effort to provide a safe and reliable platform. However, pojoko accepts no liability in the following cases:

  • Loss caused by internet disconnection or issues with the user's device.
  • Delays or errors caused by third-party payment providers (bKash, Nagad, Rocket, Upay).
  • Circumstances beyond our control such as natural disasters or government directives.
  • Account information being compromised due to the user's own negligence.

If a game result is incorrect or a payment is processed incorrectly due to a technical error, pojoko reserves the right to correct it, even after a transaction has been completed.

12. Privacy and Data Protection

pojoko places great importance on the privacy of your personal information. The information you provide will be used solely for account management, payment processing, fraud prevention, and fulfilling legal obligations.

Our platform uses SSL encryption technology to keep your information secure. Your information is not shared with third parties unless there is a legal obligation to do so. For more details on our privacy policy, see our Privacy Policy page.

13. Changes to Terms and Conditions

pojoko reserves the right to partially or fully modify these terms and conditions at any time. Changes will take effect as soon as they are published on this page. Where changes are significant, an effort will be made to notify registered users.

Continued use of the platform after any changes will be considered as your automatic acceptance of the new terms. It is therefore your responsibility to review this page regularly.

14. Contact and Dispute Resolution

For any questions or complaints regarding these terms and conditions or your account, please contact us:

Our support team will review your complaint as quickly as possible and will make every effort to ensure a fair resolution. In the event of any dispute, pojoko's decision will be considered final, though we always follow a fair and transparent process.

Answers to common questions can be found on our FAQ page.