Responsible Gaming at pojoko
Our Commitment
Set boundaries on your fun — pojoko believes that healthy entertainment means conscious and controlled gambling.
Why is Responsible Gaming Important?
Online casino and betting is a form of entertainment — not a source of income. pojoko always wants every player to play with enjoyment and stay within their means. Responsible gaming means keeping control of your time and money, putting family and work first, and never seeing gambling as a solution to problems.
We believe that transparency and accurate information help a player make the right decisions. That is why we have built easy-to-use protection tools — from deposit limits to full self-exclusion — so you can control the pace of your play at any moment.
The minimum age to open an account on the pojoko platform is 21 years. We are firmly committed to keeping minors away from gambling. If anyone under 18 is present in your household, please keep your device and account secure.
Important reminder: Gambling can be enjoyable entertainment, but always keep the possible risks in mind. Never bet more than you can afford to lose.
Remember: The casino has an advantage in the long run. Thinking of gambling as a way to earn money can lead to serious problems.
Our Protection Tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately; increasing a limit requires a set waiting period.
Time-Out
Take a temporary break — suspend your account for 24 hours up to 30 days. During this time, logging in or placing bets will be completely impossible.
Self-Exclusion
If you need a longer break, close your account for 6 months or permanently. The support team will assist you through this process.
Activity Review
View your play history and deposit and withdrawal records at any time. Analyse your betting patterns and adjust your limits if needed.
Account Security
Use a strong password and secure login. Make sure younger members of your household cannot access your account.
24/7 Support
Contact us in Bengali via live chat for any concern or issue. We are by your side day or night, at any time.
Warning Signs of Problem Gambling
If you notice the following signs, gambling is having a negative impact on your life. Evaluate yourself honestly:
- Feeling a repeated urge to keep playing in order to recover lost money
- Spending money needed for household necessities on gambling
- Hiding gambling from family or friends
- Trying to stop or reduce gambling but failing
- Taking out loans or borrowing money for gambling
- Gambling instead of working, studying, or sleeping
- Feeling anxious or uncomfortable when not gambling
- Turning to gambling to cope with stress or depression
Get Help for Yourself
If you notice any of the above signs in yourself, take action today. Seeking help is not a weakness — it takes courage.
pojoko Live Chat: Our Bengali-speaking support team is with you 24/7. Share your concerns on live chat at any time — we will help you set a deposit limit or temporarily close your account.
Contact by email: [email protected] — send any request related to the security of your account.
Talk to your family: Let someone close to you know about the situation. Their support can play a big role in your recovery.
How to Set a Limit
Log in to your account
Access your personal account at pojoko and go to profile settings.
Open the "Responsible Gaming" section
Find the responsible gaming option within settings — all protection tools are there.
Choose your preferred limit
Deposit limit, session limit, or time-out — choose what you need and enter the amount.
Confirm
Save the changes. Reducing a limit takes effect immediately. You can also get help from support.
Core Principles of Responsible Gaming
Play for entertainment only: Never see gambling as a source of income. Never bet more than you can afford to lose. Set your budget before each session and stick to it.
Track your time: Avoid long sessions. Take regular breaks, spend time with family, and make time for other hobbies and leisure. Use the time-out feature to get into the habit of natural breaks.
Maintain balance: Gambling is just a small part of life. Always prioritise your career, family, health, and social relationships.
Control your emotions: Avoid gambling when you are angry, sad, or under stress. Chasing losses — continuing to play in order to recover money you have lost — is a dangerous habit.
Never under the influence: Clear-headed thinking is what makes good decisions possible. Never place bets under the influence of alcohol or substances.
Keep it away from children: Keep your pojoko account secure so that minor members of your household cannot access it. Use a password lock on your device.
Need Help? We Are Here
If you feel gambling is becoming a problem, do not wait — contact us right away. pojoko's Bengali-speaking support team is available on live chat 24 hours a day, 7 days a week.
Questions About Responsible Gaming
Play safely, enjoy the fun
Enjoy cricket betting, slots, or casino games at pojoko following responsible gaming principles. Visit our FAQ for more information.